Accepted Methods of Payment
Our Secure Server protects your online purchase using Secure Socket Layers and advanced encryption technologies. We accept US Checks drawn on US Banks, and the following forms of credit card payment.

• US Checks drawn on US banks only w/ accompanying order sheet
• Visa
• Master Card
• American Express
• Paypal
• Cashiers Check
• Money Order

Special order and factory drop ship items over $200 require payment when ordering.

Sorry, no COD orders

Ordering
On line ordering is now available. Browse or search our complete catalog and add to your shopping cart. When you Checkout, if you are a current customer, and are ordering by phone or fax, please have your ProAquatica customer number available.

407.625.1989telephone
407.522.9863 24 hour fax
Email: customerservice@creaturebrands.com

Business Hours :
8:00AM - 7:00PM (EST) Mon - Thr
8:00AM - 5:00PM (EST) Fri - Sun

Due to our complex shipping requirements, shipping is NOT always accurate and may add additional costs to your final order before shipping (you will be informed prior). We will ship your order using the best means available for the products that you order. We also strive to ship at the most cost-effective means for you. If you require a quote for shipping costs, please check the appropriate box on the mail/fax order form. It may delay your order, however. You will receive an estimate for shipping by e-mail, so please make sure that your e-mail address is entered carefully and correctly.

We do drop-ship some items from our partner outlets, we do not hold a large inventory we do this to keep over heads down so we can pass on the savings to you.

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Product Availability
For the most part all products will be available through our distributors and shipped with-in three business days. If for some reason a product is not available or on back ordered you will be contacted and given the option to have that item removed from your order. All other items on your order will be shipped. Any item sent as a back order will be sent at no additional shipping cost.

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No Minimum Order
We don’t require any minimums on your retail order. You’re free to order whatever you need, even if it’s one small item. !!! This policy does not apply to wholesale orders.!!!

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Payment
All prices shown are in US dollars. Orders are required to be paid in advance by any method mentioned in acceptable payment. Shipment will immediately follow clearance of your payment. If you would like to open an account, you will need to send in a credit application and allow at least three weeks for processing (NOT CURRENTLY AVAILABLE). (This applies to domestic orders only.) You may request this application form from the accounting department. Schools, government agencies and institutions purchase orders (U.S. only) will be accepted on net 30-day terms. Faxed or mailed copies of the purchase orders are required for our records and usually for your accounting department's records. No sales tax except for Florida destinations (6.5 %). For shipments to Florida destinations, a signed Florida resale certificate must be on file prior to shipping, otherwise you will be charged Florida sales tax.
Creature Brands, Inc. reserves the right to cancel the sale of incorrectly priced items.

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Terms of Payment
Except as otherwise stated in any attachment, terms are net due upon purchase. Payment method will be credit card (Visa, MasterCard). Checks are accepted subject to collection and the date of collection shall be deemed the date of payment is cleared through the bank. Any check received from Buyer may be applied by Seller against any obligation owing from Buyer to Seller, regardless of any statement appearing on or referring to such check, without discharging Buyer's liability for any additional amounts owing from Buyer to Seller, and the acceptance by Seller of such check shall not constitute a waiver of Seller's right to pursue the collection of any remaining balance. Buyer shall pay interest on any invoice not paid when due from the due date to the date of payment at the rate of one and one-half (1-1/2%) percent per month or such lower rate as may be the maximum allowable by law. If buyer fails to make payment when due, Seller may pursue any legal or equitable remedies, in which event Seller shall be entitled to reimbursement for costs of collection and reasonable attorneys fees. There shall be no time limit as to when Seller shall pursue any legal or equitable remedies. Reasonable annual costs of collection and attorney fees shall be defined as the greater of a maximum of $50,000, one hundred percent (100%) of compounded collection amount, or maximum allowable by law.

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Taxes
Purchaser shall pay all federal, state, municipal or other sales, use, excise or other taxes, assessments

and charges assessed or levied against the products and/or services. Purchaser agrees to pay to

Creature Brands, Inc. on request any federal, state, municipal or other sales, use, excise or other

taxes, assessments or charges payable by Creature Brands, Inc. with respect to the products and/or services

of the sale thereof.

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Address
United Parcel Service (UPS), Federal Express (Fed Ex) and motor freight will not deliver to a Post Office Box

so it is necessary that you give us your street address for all orders other than U.S. mail or parcel post.

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Size and Weight
UPS will not deliver individual boxes heavier than 150 pounds. Boxes more than 150 pounds and/or oversized for UPS, will be shipped via motor freight collect (collects the freight charge at the time of delivery). If you cannot accept freight collect shipments, we will ship freight prepaid for a handling fee of 10 percent of the freight cost. Some items will be shipped oversized / exposed (no box). These items will incur an additional shipping charge.

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Hazardous Material
The U.S. Department of Transportation (D.O.T) requires special shipping or packaging for some products. Products that may be toxic, corrosive or highly flammable may require additional charges per package. We have identified these products for you throughout the catalog. Please download and fax our Chemical Purchase Form prior to placing an order for F.D.A. controlled chemicals sold within our catalog. We will be happy to assist you in choosing the best shipping methods for your situation.

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International Orders (not currently available)
NOTE: Due to an increase in International Mail Order Fraud, we have suspended the shipments of all merchandise outside of the U.S. and Canada. Our apologies.

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Returns Policy
Your satisfaction is our goal. We honor our guarantees and our return policies are fair. Please refer to our homepage under the section "30-Day No Hassle Returns" for the appropriate documentation. (Some items are excluded from this return policy). We do not accept C.O.D. returns. Please check your orders immediately upon delivery. We do not refund packing, shipping or handling fees. Undamaged items may be returned. If we send you something by mistake we will reimburse you for shipping. A 20 percent minimum (depending on condition) restocking fee will be charged after 30 days.

If your merchandise arrives damaged, please contact us within 24 hours of delivery. All damage claims must be filed with the carrier. We will provide you full assistance in the unlikely event. You must call for a return merchandise form prior to returning damaged merchandise. Items returned without an return merchandise form will be refused and returned to sender.

Returns must:

• Be in original packaging which includes all internal packing
• Be in original box, undamaged and unmarked. Packages returned with postage stickers on display box cannot be refunded. If you ship an item back in its original display box, a restocking fee will be assessed and in some cases we may not be able to accept the return. Please take care of the display box.
• Include all accessories, paperwork, instructions and warranty cards.
• Be resalable as new merchandise.
• When packaging merchandise for return, please provide adequate protection to ensure all pieces arrive in new, resalable condition. We are not responsible for damage in transit due to poor or inadequate packaging.

If you cannot meet these conditions, we may impose a restocking fee up to 20% of the cost of the product. For obvious reasons, orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return them within the terms of this document once you receive the merchandise. Any item displaying an expiration date and custom jobs are non refundable or exchangeable unless damaged in transit. We can provide you with a rough time frame when placing your order. When requesting express service, such as UPS Overnight, 2nd Day Air, 3-Day Select, USPS Overnight or Air Cargo Express, we will provide you with confirmation on your sales receipt. In the unlikely event that your chosen carrier delays your order, we will provide you assistance in filing a claim. We will ship via any expedited UPS / Airborne Air Service at your request. However, we do this as a convenience to you; if merchandise is damaged in shipping or is in non-working order upon reception, we will replace the product free of charge including ground shipping. If you'd like us to reship merchandise using an Air Service, we will be happy to credit the ground service costs towards any shipping method.

We do our very best to see that express shipments received and shipped the same day. However, we cannot do this in every case and cannot make any guarantees.

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Order Cancellation Policy
Orders cannot be cancelled or refused after the orders have been shipped. Refused orders are subject to an automatic 25% restocking fee plus return freight charge. Orders cannot be cancelled or refused due to delay in shipping or order processing.

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Price Quotations
If you require a large quantity of any item or if you have OEM applications, ask us for a special price quotation. We also welcome the opportunity to bid institutional purchases.

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Warranties
Your Warranty
Creature Brands, Inc., sells products made by many manufacturers, most of whom have written warranties of various lengths. These warranties are included in the packaging.

Several of our major manufacturers’ policies require that you contact them directly for assistance regarding their products. Furthermore, some of our major manufacturers have a staff trained specifically to service their product line. These manufacturers will support, repair, return or replace them in accordance with their own policies:

Creature Brands, Inc. only distributes products from manufacturers who provide at least average customer service. If you have found a manufacturer's service less than satisfactory, please inform us at Customersupport@Creaturebrands.com. We take these complaints very seriously. Regrettably, we have discontinued distribution for many manufacturers who are unable to provide at least average levels of customer service. This is done in the interest of our customers.

CREATURE BRANDS, INC. WILL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, however arising, including but not limited to those for use of any products, loss of time, inconvenience, lost profit, labor charges, or other incidental or consequential damages with respect to persons, animals, business, or property, whether as a result of breach of warranty, negligence or otherwise. Notwithstanding any other provision of this warranty, BUYER'S REMEDY AGAINST CREATURE BRANDS, INC. FOR GOODS SUPPLIED OR FOR NON-DELIVERED GOODS OR FAILURE TO FURNISH GOODS, WHETHER OR NOT BASED ON NEGLIGENCE, STRICT LIABILITY OR BREACH OF EXPRESS OR IMPLIED WARRANTY IS LIMITED SOLELY, AT THE OPTION OF CREATURE BRANDS, INC. , TO REPLACEMENT OF OR CURE OF SUCH NONCONFORMING OR NON-DELIVERED GOODS OR RETURN OF THE PURCHASE PRICE FOR SUCH GOODS AND, IN NO EVENT, SHALL EXCEED THE PRICE OR CHARGE FOR SUCH GOODS. CREATURE BRANDS, INC. EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE WITH RESPECT TO THE GOODS SOLD. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTIONS SET FORTH IN THIS WARRANTY, not withstanding any knowledge of CREATURE BRANDS, INC. regarding the use or uses intended to be made of goods, proposed changes or additions to goods, or any assistance or suggestions that may have been made by Creature Brands personnel.

Unauthorized extensions of warranties by the customer shall remain the customer's responsibility.

CUSTOMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF CREATURE BRANDS PRODUCTS FOR CUSTOMER'S USE OR RESALE, OR FOR INCORPORATING THEM INTO OBJECTS OR APPLICATIONS WHICH CUSTOMER DESIGNS, ASSEMBLES, CONSTRUCTS OR MANUFACTURES.

Only Creature Brands, Inc. personnel can modify this warranty by signing a specific, written description of any modifications.

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Available Shipping Methods
You may select from the shipping services below, special priority shipping arrangements can be made by calling us at (407) 625-1989.

• UPS - Regular
• UPS - 3 day
• UPS - 2 day
• UPS - 1 day
• Parcel Post (No C.O.D)
• FedEx 2 day
• FedEx Overnight
• Motor Frt. (Frt. Collect)
• Motor Frt. (Frt. Prepaid)

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Other
We make every reasonable attempt to provide accurate information on this website; however, we are not responsible for any errors/typos that may inadvertently occur. Policies and pricing are subject to change without notice. Creature Brands, Inc. reserves the right to remove any product from its list of available products without notice.

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