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Accepted
Methods of Payment
Our Secure Server protects your online purchase using Secure Socket
Layers and advanced encryption technologies. We accept US Checks
drawn on US Banks, and the following forms of credit card payment.
- US Checks drawn on US banks only w/ accompanying
order sheet
- Visa
- Master Card
- American Express
- Paypal
- Cashiers Check
- Money Order
Special order and factory drop ship items over
$200 require payment when ordering.
Sorry, no COD orders
Ordering
On line ordering is now available. Browse or search our complete
catalog and add to your shopping cart. When you Checkout, if you
are a current customer, and are ordering by phone or fax, please
have your ProAquatica customer number available.
800.617.2686 telephone
407.522.9863 24 hour fax
Email: customerservice@proaquatica.com
Business Hours :
8:00AM - 7:00PM (EST) Mon - Thr
8:00AM - 5:00PM (EST) Fri - Sun
Due
to our complex shipping requirements, shipping is NOT always accurate
and may add additional costs to your final
order before shipping (you will be informed prior). We will ship
your order using the best means available for the products that
you order. We also strive to ship at the most cost-effective means
for you. If you require a quote for shipping costs, please check
the appropriate box on the mail/fax order form. It may delay your
order, however. You will receive an estimate for shipping by e-mail,
so please make sure that your e-mail address is entered carefully
and correctly.
We do drop-ship some items from our partner outlets, we do not hold
a large inventory we do this to keep over heads down so we can pass
on the savings to you.
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 Product Availability
For the most part all products will be available through our distributors
and shipped with-in three business days. If for some reason a product
is not available or on back ordered you will be contacted and given
the option to have that item removed from your order. All other
items on your order will be shipped. Any item sent as a back order
will be sent at no additional shipping cost.
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No Minimum
Order
Unlike other pet supply direct marketers, we don’t require
any minimums on your order. You’re free to order whatever
you need, even if it’s one small item.
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Payment
All prices shown are in US dollars. Orders are required to be paid
in advance by any method mentioned in acceptable payment. Shipment
will immediately follow clearance of your payment. If you would
like to open an account, you will need to send in a credit application
and allow at least three weeks for processing (NOT CURRENTLY AVAILABLE).
(This applies to domestic orders only.) You may request this application
form from the accounting department. Schools, government agencies
and institutions purchase orders (U.S. only) will be accepted on
net 30-day terms. Faxed or mailed copies of the purchase orders
are required for our records and usually for your accounting department's
records. No sales tax except for Florida destinations (6.5 %). For
shipments to Florida destinations, a signed Florida resale certificate
must be on file prior to shipping, otherwise you will be charged
Florida sales tax.
ProAquatica reserves the right to cancel the sale of incorrectly
priced items.
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Terms of Payment
Except as otherwise stated in any attachment, terms are net due
upon purchase. Payment method will be credit card (Visa, MasterCard).
Checks are accepted subject to collection and the date of collection
shall be deemed the date of payment is cleared through the bank.
Any check received from Buyer may be applied by Seller against any
obligation owing from Buyer to Seller, regardless of any statement
appearing on or referring to such check, without discharging Buyer's
liability for any additional amounts owing from Buyer to Seller,
and the acceptance by Seller of such check shall not constitute
a waiver of Seller's right to pursue the collection of any remaining
balance. Buyer shall pay interest on any invoice not paid when due
from the due date to the date of payment at the rate of one and
one-half (1-1/2%) percent per month or such lower rate as may be
the maximum allowable by law. If Buyer fails to make payment when
due, Seller may pursue any legal or equitable remedies, in which
event Seller shall be entitled to reimbursement for costs of collection
and reasonable attorneys fees. There shall be no time limit as to
when Seller shall pursue any legal or equitable remedies. Reasonable
annual costs of collection and attorney fees shall be defined as
the greater of a maximum of $50,000, one hundred percent (100%)
of compounded collection amount, or maximum allowable by law.
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Taxes 
Purchaser shall pay all federal, state, municipal or other sales,
use, excise or other taxes, assessments and charges assessed or
levied against the products and/or services. Purchaser agrees to
pay to ProAquatica on request any federal, state, municipal or other
sales, use, excise or other taxes, assessments or charges payable
by ProAquatica with respect to the products and/or services of the
sale thereof.
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Address
United Parcel Service (UPS), Federal Express (Fed Ex) and motor
freight will not deliver to a Post Office Box so it is necessary
that you give us your street address for all orders other than U.S.
mail or parcel post.
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Size and Weight
UPS will not deliver individual boxes heavier than 150 pounds. Boxes
more than 150 pounds and/or oversized for UPS, will be shipped via
motor freight collect (collects the freight charge at the time of
delivery). If you cannot accept freight collect shipments, we will
ship freight prepaid for a handling fee of 10 percent of the freight
cost. Some items will be shipped oversized / exposed (no box). These
items will incur an additional shipping charge.
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Hazardous Material
The U.S. Department of Transportation (D.O.T) requires special shipping
or packaging for some products. Products that may be toxic, corrosive
or highly flammable may require additional charges per package.
We have identified these products for you throughout the catalog.
We will be happy to assist you in choosing the best shipping methods
for your situation. Please download and fax our Chemical
Purchase Form prior to placing an order for F.D.A. controlled
chemicals sold within our catalog. We will be happy to assist you
in choosing the best shipping methods for your situation.
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International Orders (not
currently available)
NOTE: Due to an increase in International Mail Order Fraud, we have
suspended the shipments of all merchandise outside of the U.S. and
Canada. Our apologies.
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ReturnS POLICY
Your satisfaction is our goal. We honor our guarantees and our return
policies are fair. Please refer to our homepage under the section
"30-Day No Hassle Returns" for the appropriate documentation.
(Some items are excluded from this return policy). We do not accept
C.O.D. returns. Please check your orders immediately upon delivery.
We do not refund packing, shipping or handling fees. Undamaged items
may be returned. If we send you something by mistake we will reimburse
you for shipping. A 20 percent minimum (depending on condition)
restocking fee will be charged after 30 days.
If your merchandise arrives damaged, please contact us within 24
hours of delivery. All damage claims must be filed
with the carrier. We will provide you full assistance in the unlikely
event. You must call for a return merchandise form prior to returning
damaged merchandise. Items returned without an return merchandise
form will be refused and returned to sender.
Returns must:
- Be in original packaging which includes all
internal packing
- Be in original box, undamaged and unmarked.
Packages returned with postage stickers on display box cannot
be refunded. If you ship an item back in its original display
box, a restocking fee will be assessed and in some cases we may
not be able to accept the return. Please take care of the display
box.
- Include all accessories, paperwork, instructions
and warranty cards.
- Be resalable as new merchandise.
- When packaging merchandise for return, please
provide adequate protection to ensure all pieces arrive in new,
resalable condition. We are not responsible for damage in transit
due to poor or inadequate packaging.
 If
you cannot meet these conditions, we may impose a restocking fee
up to 20% of the cost of the product. For obvious reasons, orders
that have been shipped but not yet received by you cannot be cancelled.
You can, however, return them within the terms of this document
once you receive the merchandise. Tanks, Stands, Canopies, Acrylic
work, chillers, live goods, perishable or any item displaying an
expiration date and custom jobs are non refundable or exchangeable
unless damaged in transit. We can provide you with a rough time
frame when placing your order. When requesting express service,
such as UPS Overnight, 2nd Day Air, 3-Day Select, USPS Overnight
or Air Cargo Express, we will provide you with confirmation on your
sales receipt. In the unlikely event that your your chosen carrier
delays your order, we will provide you assistance in filing a claim.
We will ship via any expedited UPS / Airborne Air Service at your
request. However, we do this as a convenience to you; if merchandise
is damaged in shipping or is in non-working order upon reception,
we will replace the product free of charge including ground shipping.
If you'd like us to reship merchandise using an Air Service, we
will be happy to credit the ground service costs towards any shipping
method.
We do our very best to see that express shipments received and shipped
the same day. However, we cannot do this in every case and cannot
make any guarantees.
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Order Cancellation
Policy
Orders cannot be cancelled or refused after the orders have been
shipped. Refused orders are subject to an automatic 25% restocking
fee plus return freight charge. Orders cannot be cancelled or refused
due to delay in shipping or order processing.
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Price Quotations
If you require a large quantity of any item or if you have OEM applications,
ask us for a special price quotation. We also welcome the opportunity
to bid on government and institutional purchases.
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Warranties
Your Warranty
ProAquatica, sells products made by many manufacturers, most of
whom have written warranties of various lengths. These warranties
are included in the packaging.
Several of our major manufacturers’ policies
require that you contact them directly for assistance regarding
their products. Furthermore, some of our major manufacturers have
a staff trained specifically to service their product line. These
manufacturers will support, repair, return or replace them in accordance
with their own policies:
Aqua Logic
Aquarium Currents
CPR
EuroReef
Iwaki
Knop
LaMotte
Neptune Systems
PFO Lighting
Precision Marine
Red Sea Fish Pharm
SpectraPure |
858-292-4773
570-422-6755
800-357-2995
949-770-9913
508-429-1440
404-768-1147
410-778-3100
408-578-3022
800-577-9690
888-825-6716
888-733-7329
480-894-5437 |
ProAquatica only distributes products from manufacturers
who provide at least average customer service. If you have found
a manufacturer's service less than satisfactory, please inform us
at purchasing@proaquatica.com. We take these complaints very seriously.
Regrettably, we have discontinued distribution for many manufacturers
who are unable to provide at least average levels of customer service.
This is done in the interest of our customers.
PROAQUATICA WILL NOT BE RESPONSIBLE OR LIABLE
FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, however arising,
including but not limited to those for use of any products, loss
of time, inconvenience, lost profit, labor charges, or other incidental
or consequential damages with respect to persons, animals, business,
or property, whether as a result of breach of warranty, negligence
or otherwise. Notwithstanding any other provision of this warranty,
BUYER'S REMEDY AGAINST PROAQUATICA FOR GOODS SUPPLIED OR FOR NON-DELIVERED
GOODS OR FAILURE TO FURNISH GOODS, WHETHER OR NOT BASED ON NEGLIGENCE,
STRICT LIABILITY OR BREACH OF EXPRESS OR IMPLIED WARRANTY IS LIMITED
SOLELY, AT THE OPTION OF PROAQUATICA, TO REPLACEMENT OF OR CURE
OF SUCH NONCONFORMING OR NON-DELIVERED GOODS OR RETURN OF THE PURCHASE
PRICE FOR SUCH GOODS AND, IN NO EVENT, SHALL EXCEED THE PRICE OR
CHARGE FOR SUCH GOODS. PROAQUATICA EXPRESSLY DISCLAIMS ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE WITH
RESPECT TO THE GOODS SOLD. THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THE DESCRIPTIONS SET FORTH IN THIS WARRANTY, notwithstanding
any knowledge of PROAQUATICA regarding the use or uses intended
to be made of goods, proposed changes or additions to goods, or
any assistance or suggestions that may have been made by ProAquatica
personnel.
Unauthorized extensions of warranties by the customer
shall remain the customer's responsibility.
CUSTOMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY
OF PROAQUATICA PRODUCTS FOR CUSTOMER'S USE OR RESALE, OR FOR INCORPORATING
THEM INTO OBJECTS OR APPLICATIONS WHICH CUSTOMER DESIGNS, ASSEMBLES,
CONSTRUCTS OR MANUFACTURES.
Only ProAquatica personnel can modify this warranty
by signing a specific, written description of any modifications.
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Available Shipping Methods
You may select from the shipping services below, special priority
shipping arrangements can be made by calling us at (407) 625-1989.
- UPS - Regular
- UPS - 3 day
- UPS - 2 day
- UPS - 1 day
- Parcel Post (No C.O.D)
- FedEx 2 day
- FedEx Overnight
- Motor Frt. (Frt. Collect)
- Motor Frt. (Frt. Prepaid)
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Other
We make every reasonable attempt to provide accurate information
on this website; however, we are not responsible for any errors/typos
that may inadvertently occur. Policies and pricing are subject to
change without notice. ProAquatica reserves the right to remove
any product from its list of available products without notice.
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